Hours & Services

Customer Care Department Responsibilities

We strive to be a “one stop” point of contact for all customer inquiries. Our goal is to answer every contact in a timely, courteous and knowledgeable manner, or to connect you to the right person at LCA who can help you.

Contact Us for questions on any of the following topics:

    • Billing Inquiries
    • Payment Options
    • Collections / Late Payments
    • Scheduling a Technician Site Visit
    • Water Meters
    • Water Quality
    • Sewer Backups
    • Turning Water On / Off
    • Backflow Prevention
    • Suspected Leaks
    • Low Pressure
    • Any other inquiries related to your bill or water / sewer services.

 

Customer Care Hours

LCA’s office is open Monday through Friday, 8:15 a.m. to 4:45 p.m., but our technicians are available 24 hours a day through our emergency on-call system. Please Contact Us!

Holiday Schedule

LCA Customer Care will be closed on the holidays listed below. If any holiday falls on a Saturday, we will be closed on the preceding Friday. If any holiday falls on a Sunday, we will be closed on the following Monday.

    • New Year’s Day
    • Martin Luther King Jr. Day
    • Memorial Day
    • Independence Day
    • ANNUAL EMPLOYEE MEETING –  Date TBD in summer (offices closed from Noon to 3:30 p.m.)
    • Labor Day
    • Thanksgiving
    • Day after Thanksgiving
    • LCA Employee Holiday Event – Date TBD in December (offices closed from Noon to 3:30 p.m.)
    • Christmas Eve (Close at 3:30 p.m.)
    • Christmas Day
    • New Year’s Eve (Close at 3:30 p.m.)